ACCESS + WELFARE TEAM
Are you friendly and supportive? Enjoy making people feel welcome? Come and be part of the Access + Welfare Team!
As part of this role, you will be volunteering closely with our Safeguarding Team ensuring everyone on site can enjoy themselves to the max!
Your role will support and help vulnerable adults and young people whilst they’re at the event. You will have to deal with different issues and enquiries as they occur around the site. You will need patience and people skills to handle different situations, and follow them through to a resolution. While also being a friendly face for people to approach with sensitive issues.
Ideally, you will need to have experience of a similar role in a church or work setting and prove that you can follow procedures and best practices. In addition, you will need to provide two referees from a relevant church or work setting and may have to undergo an enhanced DBS check.
PERKS WHILE YOU VOLUNTEER
Joining us as a volunteer means you are expected to dive in and get fully involved, volunteering as part of the team with 100% commitment. In return, you will receive:
- Free meals per day (breakfast, lunch, and dinner) on each day you volunteer– keeping you well-fueled!
- Free access to the event including plenty of time to roam around and lose yourself in the music when you are not on shift.
- Access to the exclusive Big Church volunteer camping and hospitality area!
- Free phone charging facilities to keep your phone juiced up
- The exciting opportunity to make lots of new friends, insight into how an event like Big Church Festival happens, as well as use your gifts and skills to serve the church!
ARE YOU INTERESTED?
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Take a look at our FAQ's below
What skills do I need to volunteer at Big Church Festival?
There are all sorts of roles available. Some require skills and experience and some only require energy and enthusiasm. All Big Church volunteers need a passion for serving, the ability to follow instructions, and the desire to make sure the event runs smoothly. Volunteering for Big Church Festival isn’t just about getting a free pass to the event (although as a volunteer you will get to see a lot of the festival!). We are looking for people who will be committed to volunteering with us to make the event happen.
How do I apply to volunteer?
We would love to have you volunteer with us! You can find the application guidelines via the login page. If you don’t already have a Big Church Festival account on PAAM, please sign-up.
If you are unable to apply online for any reason, please email Georgia: [email protected]
Do I have to pay to volunteer?
No, you do not, but you will need to provide your card details.
In the past, we’ve had nearly 80 people per year not turn up to take their place volunteering or canceling at the last minute. This cost us more than £5,000 each year and caused a lot of problems on-site, with other volunteers having to work longer hours to fill in the gaps. Big Church Festival is a charity and doesn’t make a profit so this was a huge loss that we needed to eradicate. We also want to be fair to other volunteers and not have to ask them to cover for people who have let us down.
For the last couple of years, we introduced the card policy and only had very few no-shows each year! This not only made the event run smoother but also meant people could have a really enjoyable experience when volunteering.
So again, this year we’re asking everyone to give their card details in order to secure their place to volunteer. Nothing will be charged to your card unless you either don’t show up for the event, cancel last minute (without good reason such as illness or family bereavement) or choose to not complete your shifts.
Obviously, we understand that circumstances do change so if you do choose to cancel your place you won’t be charged unless you cancel within a month of the date you are due to serve, at which point you’ll be charged 25% of a gate price adult weekend ticket. If you cancel within two weeks of the date you’re due to serve you will be charged 50% of a gate price adult weekend ticket and if you cancel the week of the event or do not complete all your shifts on-site, then you’ll be charged the gate price of an adult weekend ticket which is £84.
We will warn you before we charge your card and you will NOT be charged anything when you apply to volunteer with us. Card details will be held securely by the card company and can’t be accessed by our team.
If you have any queries, then please contact us by emailing: [email protected].
How and when will I find out if I have been accepted to volunteer?
After you have completed your form and provided us with two references, we will review your form and contact your referee within the next 5 working days. Once we have heard back from them and everything is ok, we will be able to confirm your place.
Please note that the time frame from application submission to acceptance can vary depending on how quickly your referee gets back to us. We encourage you to reach out to them and give them a gentle nudge should the process be taking longer than expected.
Positions are confirmed on a first-come, first-serve basis. We will try our best to give you your first choice but please be aware that this may not always be possible. This would also be the case if your chosen Team is full or we feel you’ll be better suited in another role.
Generally, we only refuse people on the following basis:
- The applicant doesn’t fulfill the criteria in our Terms and Conditions (you can read these when you apply).
- You have previously not turned up or completed shifts in the past without giving a suitable reason.
- Your referee has agreed that it’s unsuitable for you to serve.
- If you apply too late or do not complete your form.
How many breaks will I get when I volunteer?
You will get a break for lunch or dinner. Actual timings will vary according to your role but your Team Leader will make sure your breaks are scheduled. If you have any concerns please email [email protected] in advance of the Festival.
Can I volunteer with a friend?
Yes, we encourage people to apply to volunteer together. Within your application form, you will both need to specify each other in the box provided. It’s also important you make sure to apply at the same time, for the same team, and select the same days, to be in with the best chance of working together. Why not meet up over coffee and go through the process together? We’ll then do all we can to make it happen for you! This is on a first-come, first-served basis.
What is the minimum age limit to volunteer?
The minimum age limit is 16 years old. If you’re 16 or 17 years old, we will need written permission from your parent, or guardian, before being able to accept your application. Unfortunately, those under 16 are not able to volunteer. However, we have no upper age limit – there is a role for everyone!
Can I volunteer if I live outside the UK?
If you hold any of the following you have the right to volunteer in the UK:
UK, Republic of Ireland, Isle of Man or Channel Islands (Common Travel Area) citizenship
EU/EEA citizenship with Settled or Pre-Settled Status in the UK
A valid Working Holiday Visa
If you hold a different visa or immigration status from those listed above you will need to check if you have the right to volunteer in the UK before applying. You will be asked to declare any restrictions or limitations within your application form.
Unfortunately, we are unable to support volunteer visas, and we are not permitted to write invitation letters to accompany visa applications. For more information regarding visas please visit www.gov.uk.
How long will it take for me to hear whether my application was successful or not?
On average it takes 4-6 weeks from the time of submission, but it may be slightly longer depending on how quickly your referees complete the reference forms. If it has been longer than 6 weeks since you applied we’d recommend reaching out to your referees, and double checking they have received the reference form. You can email volunteers@bigchurchfestival.