TERMS AND CONDITIONS

Last Revised: September 2024

BACKGROUND:

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Tickets are sold by Us to consumers. You are required to read these Terms and Conditions carefully and ensure that You understand and accept them before purchasing any Tickets from Us. If You do not agree to comply with and be bound by these Terms and Conditions, You will not be able to order Tickets. Please note Merchandise and Resources are sold via third parties using Our website and are sold subject to these Terms and Conditions. Any queries relating to these Terms and Conditions should be raised with Us prior to purchase by contacting [email protected]. On completion of booking You hereby agree to these Terms and Conditions and the party leader confirms that he/she is so authorised and that all party members have agreed to be bound by these Terms and Conditions. We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to Your order to any material degree, We will give You reasonable notice of the changes by posting the updated terms on Our website.

ESSENTIAL INFORMATION:

Neither We nor the Venue accept responsibility for any personal property you bring with you to the Event. For Information about a booking You have made please contact Us at [email protected] and include the full name, email address, address with which the Tickets were booked and details of the booking. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Camping Ticket” means any valid Ticket which permits a person to camp onsite at the Venue during the Event;
“Caravan/Campervan Pitch Ticket” means any valid Ticket which permits a caravan/campervan to be pitched onsite within the designated area at the Venue during the Event;
“Event” means the Big Church Festival 25th and 26th May 2024 at Wiston House.
“E-ticket” means a Ticket issued by email.
“Glamping Ticket” means any valid Ticket which permits the use of premier camping facilities at the Venue during the Event;
“Group Plus Tickets” means any valid Ticket which permits a group of people to attend the Event subject to Our Terms and Conditions relating to bulk purchasing of Tickets;
“Order Confirmation” means the email confirmation We send to You confirming Our acceptance of Your order for Tickets
“Our Rules and Regulations” means our Event rules and regulations for attendees, including those set out within the Terms and Conditions, our Campsite Code of Conduct (details of which are available on request from us in advance of the Event taking place, and then displayed at the Venue), on our website or as otherwise notified to you;
“Rent- A- Tent Ticket” means any valid Ticket which permits the renting of a tent from authorised suppliers for use at the Venue during the Event;
“Service Charge” means administration costs relating to the sale of Tickets and any debit or credit card charges. Service Charges are detailed at the time of booking and vary according to Ticket type;
“Terms and Conditions” means these Terms and Conditions;
“Ticket(s)” means any valid E-tickets, ticket(s) or wristband(s) which permit(s) you to attend the Event or any wristband(s) for which you have exchanged your valid ticket(s) at the Event;
“Venue” means any facilities or locations of any nature where the Event is being held;
We”, ”Us”, ”Our” or “BCF” means Big Church Festival, a Company registered in England under 06794709, and/or Big Church Tickets, a trading name of Big Church Live, a Company registered in England under 08705651 and owned solely by Big Church Festival, whose registered address is Hills and Peeks, 62 The St, Rustington, Littlehampton BN16 3NR.

“You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

2. Tickets

    1. Tickets purchased remain Our property and may be withdrawn and/or admission refused at any time. In this event the printed purchase price will be refunded.
    2. A valid Ticket must be produced to get into an Event, including tickets for children and babies of all ages. Removing any part of, altering or defacing a Ticket may invalidate it.
    3. IMPORTANT: Once purchased, Tickets can only be returned, refunded, exchanged or transferred pursuant to the Terms and Conditions set out in this document, or as may be amended or updated (for example to reflect necessary changes due to government rules etc…) from time to time, in which case they will be notified to You by email from Us and/or published on Our Website at www.bigchurchfestival.com.  Your statutory rights are not affected.
    4. Any alterations to your booking are subject to Our discretion. The Service Charge is non-refundable and an administration charge of £5 will be applied.
    5. It is Your responsibility to ensure that We have Your correct email address. If You have misspelt Your email address please contact [email protected] immediately. Please note if We change Your email address after booking, it may be subject to an administration fee.
    6. Subsequent changes to Your booking will incur further changes, therefore it is Your responsibility to check Your Tickets as mistakes cannot always be rectified. In the event that there is a mistake with Your Tickets, please contact [email protected] immediately.
    7. We will only consider requests for changes to bookings and/or refund requests where exceptional circumstances apply such as death or terminal illness meaning the ticket holder is unable to attend. We may request that You provide evidence in support of Your request for refund such as a doctors note. In all instances We reserve the right to refuse to make changes or to refund Your booking at any time without further explanation, subject to Your statutory rights. Our decision is final.
    8. You can forward on Your Ticket(s) to someone else, for example if you purchased tickets as a gift for someone, they will have no issues with getting in. If You wish to transfer Your Ticket(s) to others please make sure they qualify for the same ticket ie age group.
    9. We are not responsible for any Tickets that are lost or stolen and will offer no replacement or refund.
    10. In the event that You lose Your E-ticket please login to your BCF account on our website at www.bigchurchfestival.com  and go into your ‘Recent Orders’. If you are still unable to locate your E-ticket please immediately contact [email protected] via email and include the name and email address used at the time of booking, as well as details of the type and number of Tickets booked.
    11. In relation to Clause 2.10 We reserve the right to decline to reissue E-Tickets. We will allow for the collection of wristbands in exchange for a missing E-ticket on arrival at the Event subject to the provision of ID evidencing the name and address given at the time of booking.
    12. Tickets are sold subject to the Venue’s right and Our right to alter or vary the Event due to events or circumstances beyond Our reasonable control, which includes as a result of the Covid19 pandemic.
    13. Any charitable donations made by You are used solely to help fund the ministry aims of Big Church Festival.

3. Availability

1. We make all reasonable efforts to ensure Tickets are only sold according to availability. Please note, however, the following: Due to the limited number of Tickets available, some types of Ticket may sell out quickly. We therefore reserve the right to cancel your Ticket should We find that certain types of Tickets are oversold;

2. In the event that the above applies, a full refund including the Service Charge will be provided;

3. Tickets may not be available on the gate at the Venue.

4. Orders

1. Please ensure that you have checked your order carefully before submitting it.

2. No part of the booking process constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is confirmed by Our sending you an Order Confirmation by email.

5. Payment

1. Tickets require payment in advance during the order process.

2. When making Your payment, the cardholder must be present and use their own credit or debit card . When You complete the booking and submit Your card details for payment You warrant to Us that this is the case.  This is part of the credit card merchant agreement We have in place, and is to protect Us and the cardholder from potential credit card fraud.

3. Please note that by booking online You acknowledge and agree that although all parties endeavour to take all reasonable steps to safeguard the booking process, the use of internet booking can never be completely secure.

4. In the unlikely event of a payment error, where a duplicate payment is taken, it is Your responsibility to contact Us at [email protected] to inform Us of the error, which we will then rectify accordingly where possible. Please provide Your name, address, email address used and booking details should be included.

5. All Tickets unless purchased at the gate of the Venue are delivered electronically via an E-ticket email which will be issued by Our ticketing platform. It is Your responsibility to print and bring Your E-ticket with You to the Event where it will be exchanged for a wristband. Failure to do so may lead to refusal of entry at the Event without refund.

6. We will only send E-tickets to the email address given at the time of booking. This is a security measure to ensure that Your Tickets are not delivered fraudulently to another party.

7. If orders are returned to Us as “unknown email” We reserve the right to cancel the order without refund.

6. Group Plus Tickets

    1. Group Plus Tickets are only available for use by genuine church groups, friendship groups or local communities who wish to attend the Event together using the discounted price.  When making the booking, the person submitting the details shall be designated by Us as the group leader, and We shall communicate with that person only in connection with their group or their own ticket. The group leader also warrants to Us that they are authorised to act on behalf of the group, and they have shown anyone in the group not booking their own ticket these Terms and Conditions which are accepted by the group. Groups should not be set up to appear to act as secondary ticket resellers without the permission of BCF.
    2. Group Plus Tickets must not be advertised or the collection of data be promoted to the general public in order to sell group tickets on a wider basis than suggested in Clause 6.1. Group Plus links may not be posted on any BCF social channels, including facebook, instagram and twitter.
    3. Links to Group Plus accounts are intended exclusively for sharing within your own personal or church network. We reserve the right to remove any posts that share links to Group Plus accounts on our own social media sites, and also the right to request that any links to Group Plus accounts deemed to be posted publicly are removed. Any failure to remove the links may result in the Group Plus account being suspended.
    4. Group Plus Tickets must not be resold at a higher than face value price.
    5. We prohibit any persons from acting as a third party Ticket agent to the general public unless authorised by BCF to do so.
    6. We reserve the right to cancel or close a group booking which We, using Our discretion, consider does not fit the criteria outlined in Clause 6.1.
    7. Group Plus Tickets are available as a mixture of weekend tickets and/or Saturday and/or Sunday Tickets if single day tickets are on sale.
    8. The purchase of Group Plus Tickets acts as You/the purchaser giving authority for Your credit card to be charged at midnight on the published Discount Deadline date.  Your name, address and booking details will be shared with Your group organiser but no credit card information will be shared.
    9. It is Your responsibility to ensure You book the correct Tickets and do not duplicate bookings made by other members of Your group as all tickets can’t be cancelled once booked due to errors made at the time of booking.
    10. All tickets once booked via Group Plus cannot be cancelled between the date of booking and the time payment is taken.

7. Glamping and Rent- A- Tent

    1. Glamping and Rent- A- Tents are provided by third party suppliers. We cannot be held liable for the quality of facilities and/or service provided by such suppliers, or the terms and conditions under which they are sold. You must satisfy yourself at the time of booking that the facilities and/or services supplied are sufficient and appropriate for your own needs.
    2. The purchase of Glamping and Rent- A- Tent products does not include access to the Event and Event Tickets will need to be purchased separately.
    3. Rent- A- Tent Ticket holders are liable for the condition of their Rent- A- Tent and all associated furnishings in that tent during their occupation of it. All Rent- A- Tents are inspected prior to check-in and upon check-out.
    4. Any damages to the Rent- A- Tent and/or its furnishings (with the exception of fair wear and tear to be determined at Our reasonable discretion) will be charged to the Rent- A- Tent Ticket holder and notification sent to the Rent- A- Tent Ticket holder within 28 days of the end of the Event.
    5. Rent- A- Tents must not be occupied by more than the permitted number of people at any time or in any circumstances.
    6. For the comfort of all those occupying a Rent- A-Tent, the area immediately surrounding each tent must be free from any additional small tents or gazebos brought to the Venue by you.
    7. We reserve the right to cancel bookings for Rent- A- Tents where necessary due to issues beyond Our reasonable control. In such events a full refund of Your Rent- A- Tent Ticket will be issued within 28 days. Our liability will be limited to the purchase price of the Rent- A- Tent Ticket and Service Charge. The refund will not include Your Event Ticket.
    8. We reserve the right to vary the specification of the Rent- A- Tent and/or accessories/facilities detailed on Our website.
    9. Rent- A- Tent Ticket holders will have access to toilets and showers located in the main campsite.
    10. All Rent-A-Tents are non-refundable

8. Camping and Caravans

    1. All persons taking their own camping equipment to the Venue must purchase a Camping Ticket. This is not a Ticket permitting entrance to the Event. Event Tickets must be purchased separately.
    2. You will be notified of camping arrival times approximately three weeks before the Event. Details will also be posted on www.bigchurchfestival.com.
    3. Late arrivals will be accommodated only at Our discretion and We may require late arrivals to camp overnight on a temporary pitch.
    4. All vehicles must remain within the designated car park and will not be allowed to enter the Venue or campsite under any circumstances.
    5. Tents will only be allowed to be pitched within the designated caravan/campervan area if they are accompanied by a caravan. For example, a 1-2 person tent for dependant children would be fine next to the caravan. However please make sure that everything fits within your space booked.
    6. Children under the age of 18 can only camp if accompanied by a responsible adult on site. All under 16s can only camp if accompanied by an adult ticket holder aged 21 or over who must remain on site throughout the weekend as the under 16-year-old’s guardian. No unaccompanied under 16s are allowed on site. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
    7. Children should not be left unsupervised in the campsite.
    8. No caravan/campervan will be entitled to remain onsite unless a Caravan/Campervan Pitch Ticket has been purchased. Owners of caravans/campervans who do not have a valid Caravan/Campervan Pitch Ticket will be offered the opportunity to purchase one, subject to availability.
    9. As Caravans/Campervans will be located away from those camping in their own tents, please note that attendees who bring Caravans/Campervans and their own tents will be in separate camping areas. Pitching tents outside of Caravans/Campervans parked on the designated Caravan/Campervan area is not permitted, except in cases where those occupying the tent are dependant minors requiring parental/guardian supervision. Please check with Us at [email protected] before attending the Venue on your particular circumstances to establish if we can assist.
    10. Caravan/campervans require one Caravan/Campervan Pitch Ticket per vehicle. Each occupant of a tent or Caravan/Campervan must purchase one Camping Ticket. Please note, Event Tickets must also be purchased.
    11. If You wish to attach an awning to Your caravan/campervan please ensure that it is contained within the pitch size allocated to You.
    12. Small lightweight trailer tents that can be pulled safely by hand are permitted to park on the main campsite area at the Venue.  However, any trailer tent requiring motorised support cannot enter the campsite field and should be parked in the designated Caravan & Campervan area.
    13. Please note, the use of vans or other vehicles as accommodation at the Event is prohibited unless they are modified and certified campervans. Please be warned that whilst a campervan can switch between running the engine and the battery, there is no ventilation in a van if the engine is run to use the battery, for example to charge a mobile phone. This can be dangerous and raises child protection issues. The health, safety and well being of You and others using a campervan or other vehicle for accommodation is Your responsibility.
    14. Any group erecting a ‘community’ or ‘kitchen’ tent (ie another structure other than a tent to be slept in) is permitted to do so as long as this tent is no larger than 6m x 6m in size. This structure must (a) Fixed securely to the ground using rope and pegs and weights. (b) In the event of high winds they must be collapsed. (c)You must comply with any requests from the H&S team, including taking down of the structure if requested to do so. For structures larger than 6m x 6m please contact [email protected] to discuss.
    15. If you have hired a caravan and it does not fit within the space booked then it may be refused access. No refund will be given in this circumstance. 
    16. If hiring campervans or caravans it is your responsibility to find a company and make sure that they are a legitimate company providing safe vehicles to the relevant standards. Big Church Festival are not responsible for any hire company failing to fulfil their contractual obligations.
    17. All caravans, whether delivered before the campervan field opens to the public, during the period when the field is accessible, or left for later collection, are stored at the hirer’s or provider’s own risk. Big Church Festival accepts no responsibility for any caravan. They remain under the care and responsibility of the owner or hirer at all times.
    18. Caravans delivered on behalf of BCF guests will be placed where it makes the most sense to place them within the caravan field. So we are unable to take on any requests regarding location or relocate caravans once sited.

9. Merchandise and Product Sales

    1. We accept no responsibility for the condition or quality of products supplied and or sold by third parties at the Event.  Any queries on such items must be directed by You to the selling party.
    2. Delivery times may vary and will be shown at the time of booking.
    3. Enquiries about any items ordered or bought from Us should be emailed to [email protected] detailing the name and email address used at the time of booking as well as details of items ordered.
    4. Where Distance Selling Legislation (DSA) applies to items sold by Us, a full refund will be provided should You notify Us of Your intention to return an item within a period of 14 days from the date of purchase or later if the DSA stipulates. Such notifications need to be emailed to [email protected] detailing the name and email address used at the time of the booking as well as details of the items which You would like to return, together with your reasons for wishing to do so.
    5. Where Clause 9.4 does not apply to the item being sold any refunds or exchanges will be considered solely at Our discretion.

10. Right to Admission

    1. Your Ticket is issued subject to Our Rules and Regulations, and the conditions of the ticketing platform and the Venue. Full details are available on Our site. Breach of any of these Rules and Regulations or any unacceptable behaviour, nuisance or injury shall entitle Us or the Venue owners to eject You from the Event.
    2. All under 16s must be accompanied by an adult ticket holder aged 21 or over who must remain on site throughout the weekend as the under 16-year-old’s guardian. No unaccompanied under 16s are allowed on site. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
    3. Prolonged exposure to loud noise may cause damage to Your hearing. Please be aware that strobe lighting may be used during the Event. We strongly recommend the use of ear defenders if this is a concern or if you have hearing issues, and advise all attendees to take any personal health and safety precautions in relation to their own medical needs they deem necessary.
    4. We reserve the right to refuse admission to or eject Ticket-holders from the Venue without a refund; in the latter case for any breach of Our Rules and Regulations or these Terms and Conditions.
    5. Anti-social behaviour will not be tolerated and will result in ejection from the site without refund or compensation.
    6. Dangerous behaviour, including the possession of weapons or drugs, fly pitching or sale of any other goods or other unauthorised trading will result in immediate expulsion from the site. Flyers should not be distributed anywhere on the Event site without Our express written permission.
    7. No unauthorised trading is permitted within the Venue or any official parking facility.
    8. No unauthorised use of drones, photography, recording or filming is permitted. Ticket Holders consent to being photographed, filmed and sound recorded as an audience attending the Event, without payment, and to their image being used in any and all media, for any purpose at any time throughout the world, by the promoters of the Event. By BCF and its authorised partners. We shall own the copyright in all such recordings. If you attend the Event with a child under the age of 18 you give Us your express consent on their behalf. Should you wish to retract or refuse consent for “being photographed, filmed and sound recorded” then please contact us and we will make sure that any relevant photographs taken and published are removed from their location of publication without delay.
    9. Please note that only fully trained Assistance Dogs who have been trained by a member of Assistance Dogs UK are permitted on site. They should be identifiable as an Assistance Dog by wording on their harness or lead, which must be worn when they are on site. We request that you contact [email protected] in advance, with details of your Assistance Dog and the organisation that trained it. Pet dogs and/or other animals will not be allowed to enter the site under any circumstance.
    10. The right to admission to the Event is reserved by Us and the Venue owners who take health and safety, environment and security concerns into account at their discretion, and may on occasion request security searches (including of bags and vehicles).
    11. Submitting to a personal search (including of bags and vehicles) by Our accredited and trained security team is a condition of entry to the Event. We reserve the right to confiscate any item which in Our opinion may cause danger and/or disruption, be a health and safety risk, not be suitable to be taken into the Event or is prohibited by these Terms and Conditions.
    12. Anyone found in possession of illegal substances or contraband goods will be refused admission to or ejected from the Venue and may also be reported to the police or other relevant authorities.  Prosecution for the committing of criminal offences may then follow. Any items found that may be used illegally or deemed by us to be offensive or potentially offensive will be confiscated, regardless of whether or not the item itself is illegal.
    13. You are permitted to use Your own safe camping stove but Fire Regulations at the Venue prohibit fires and low level disposable type BBQs. Waist-high, contained off-the-ground BBQs with wind-protecting side panels are permitted. Fireworks, smoke canisters, Chinese lanterns and other similar items are not permitted. Any person in possession of such items may be refused admission or ejected.
    14. No refund will be offered to Ticket holders refused entry or ejected from the Venue on account of late arrival, being (or appearing to be) under age and unaccompanied, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in prohibited areas), carrying offensive weapons (or any item which We consider could be used as a weapon including sharp objects), fireworks, laser pens, laser equipment, bottles, cans or glass containers, items with an open flame, illicit drugs or illegal substances, or making unauthorised audio, video or photographic recordings. Where action is considered criminal or illegal it will be report to police and those involved may face criminal prosecution. Persons caught defacing or causing damage to the site will be evicted from the site and will face criminal prosecution and/or civil action for recovery or loss and damage.

11. Attendees with Access Requirements

1. We take the needs of customers who are disabled or who have other access requirements very seriously and seek to provide appropriate support to enable them to attend. 

2. If You or your children have access requirements please contact Us as far in advance of the Event as possible by contacting [email protected].  This is important as without knowing your access requirements we are unable to advise of the support which can be provided and it is possible that we may be unable to fully cater for your needs at the event.  

3. Ticket holders with Access Requirements are able to book a ticket for a Personal Assistant, who will attend with them and provide support and assistance to them in accessing the event. This ticket is provided at a substantially reduced rate and we encourage all those who need it to use it. Please note that the Big Church Access Team does not provide assistance with things such as dressing and other personal care tasks.Personal Assistant tickets must be booked online via our website. To book your Personal Assistant ticket you will be required to provide one of the following documents to prove your status:
1. Personal Independence Payment (PIP);
2. Disability Living Allowance (DLA);
3. Employment Support Allowance.
4. Blue Badge
5. Relevant medical documentation to support your injury/disability

4. Please note that only fully trained Assistance Dogs who have been trained by a member of Assistance Dogs UK are permitted on site. They should be identifiable as an Assistance Dog by wording on their harness or lead, which must be worn when they are on site. We request that you contact [email protected] in advance, with details of your Assistance Dog and the organisation that trained it. Pet dogs and/or other animals will not be allowed to enter the site under any circumstances.

5. The Access Campsite is a designated area that contains a range of additional support facilities, such as scooter hire and accessible showers. Within the Access Campsite a charging tent is provided for the charging of wheelchairs, scooters and other medical devices. In addition to this, power may be provided to tents or caravans with the Access Campsite for critical medical equipment, which must be arranged in advance.

12. Cancellations, Changes and Refunds

1. The Event is subject to an Event licence being issued, and any conditions applicable to the licence may mean We have to amend our Terms and Conditions.  If We do so We will notify You by email and by notice on Our website.

2. For licensing purposes each individual in attendance needs a valid Ticket for the Event.

3. Events occasionally may need to be cancelled or postponed. In the event of early cancellation, details of the action to take and any deadlines for refund requests will be posted to bigchurchdayout.com. In the event of the cancellation of the Event due to restrictions imposed by central government, the local authority or by Our insurers, You will have the option of (1) deferring the ticket to the replacement event or to another event, with no refund, (2) requesting a refund, or (3) donating the cost of the Ticket to the ministry aims of Big Church Festival.

4. If an event cancellation results in the refund of the face value of your Ticket, neither Us nor the Venue will have any further liability beyond the face value of the ticket. Refunds should be requested in writing to [email protected] within 7 days after the date of the scheduled Event.

5. Please note that the refund in Clause 12.3, 12.4 or 12.9 does not include Service Charges and/or any other costs that you may have incurred.

6. Tickets for the Event will not be refunded due to any change in the advertised line-up of acts or attractions. We reserve the right to vary or alter an Event programme without being obliged to refund monies or exchange Tickets. We will, however, take all reasonable steps to present the line-up of acts and attractions as advertised.

7. If Events are cancelled, We will use reasonable endeavours to notify Ticket holders of the cancellation as soon as We are able. However, it is ultimately Your responsibility to ascertain whether an Event has been cancelled or rescheduled as We cannot guarantee that Ticket holders will be informed of such cancellation before the date of the Event.

8. If Events are rescheduled, Ticket holders will be offered Tickets at any rescheduled performance of the Event (subject to availability) up to the face value of the Tickets or, if Ticket holders cannot attend the rescheduled performance a refund of the face value of the Tickets only may be provided at Our discretion.

9. If We ask for Tickets to be returned to Us via post, We will not be liable for any lost Tickets and therefore advise using secure mail options.

10. We will refund the face value of the Tickets only using the same method as was used to purchase them.

13. Events Outside of Our Control (Force Majeure)

1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, Royal mourning, national mourning, lockdowns and other national or local restrictions imposed by central or local government, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic (including Covid19 or similar) or other natural disaster, or any other event that is beyond Our reasonable control.

14. How We use Your Personal Information (Data Protection)

  1. All personal information that We may collect (including, but not limited to, Your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 2018 and Your rights under that Act, and in accordance with Our Privacy Policy, a copy of which can be accessed [here].
  2. We may use Your personal information, as more particularly set out in Our Privacy Policy, to:
    1. Provide Our goods and services to You;
    2. Process Your Order (including payment) for  Tickets; and
    3. Inform You of other services available from Us (if You opt or have previously opted to receive such communications from Us). You may request that We stop sending You this information at any time.
  3. You will only receive contact from Us, Our partners or other promoters that We work with in accordance with Our Privacy Policy. We will not pass on Your personal information to any third parties.

15. Liability

    1. You agree that neither We nor the Venue shall be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or Our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, business or opportunity, loss of publicity or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions, save as is otherwise provided for in these Terms and Conditions.
    2. Neither We nor the Venue will have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event save as is otherwise provided for in these Terms and Conditions, and subject to Your statutory rights.
    3. You agree that neither We nor the Venue will be liable for any loss, injury or damage to any person (including You) or property however caused (including by Us or the Venue) in any circumstances
      1. unless due to the negligence or wilfully malicious act of Us or the Venue and/or
      2. to the extent that any increase in any loss or damage results from the breach by you of any of these Terms and Conditions.

16. Law and Jurisdiction

    1. These Terms and Conditions, any disputes arising out of or in connection with its subject matter, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law. The parties to this Agreement hereby irrevocably agree that the Courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.
    2. If any provision of this Agreement (or any part of this provision) is found by a court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.