PURPOSE OF THE PRIVACY NOTICE

62 The St, Rustington, Littlehampton BN16 3NR

And whose operating office is:

PO Box 3340 Littlehampton West Sussex BN16 9FP

Queries related to Data Protection should be directed to the Data Protection Lead (see the section “How to Contact Us”)

What Data Do We Collect?

We collect personal information you give Us when you:

• Contact details such as name, address, email address, and phone numbers
• Date of birth
• Gender
• Information you provide when you correspond with Us
• Financial information that you provide to Us
• Order products and services from Us
• Use our products, services and website
• Provide a testimonial or a review on Our website
• Communicate with or contact Us
• Enter into any of Our competitions, promotions or surveys
• Interact with Us on social media platforms
• Sign up to one of Our newsletters or other communications
• Request a call back through Our websites
• Booking accommodation (Tents, Glamping and Caravans)
• Otherwise interact with Us or provide information to a third party to be referred to Us
• Third–party sources: This will include information about you that is shared with us by our third–party partners
• Performer Data such as your stage name, name of act, name and contact details of your agent and/or manager, information pertinent to the assessment of artists and performers (such as information on fan–base, sales and attendance figures, past performances, and up–coming events).
• CCTV
• Sign up details for kids + youth morning meeting registration

Where We request information from you, this will be explained in the relevant forms or pages, or over the telephone. You may choose to provide additional information when you interact with Us or to a third party who refers you to Us. We store customer feedback and information on our customer databases.

We will collect data you give us when applying for a job, Supplier, EXPO, Tea Garden Market,Crew, Performers or volunteering with the Us, this may include:

• your bank account details and tax and residency status
• references from previous employers or educational institutions
• contact details for you, and any next of kin
• qualifications
• information concerning your health and medical conditions
• information about your race, ethnicity, and sexual orientation
• details of unspent criminal convictions.

Social Media Users

We use social media channels (including Facebook, Twitter, Tik Tok and Instagram, the “Social Media Companies”) to publish information on the Festival. If you follow or otherwise engage with our social media channels, we will collect Usage Data to analyse how users interact with those channels. If you use social media to send us messages or posts, we may use your Profile Data to communicate with you. When you interact with our channels, the Social Media Companies will also process your personal data for the purposes set out above. For more information we would encourage you to review the privacy notices published by the Social Media Companies.

Ticket Sales/Holders, this may include:

Name

Address

Telephone Number

Email

Date of Birth

Bank details

When you create an account to purchase one of our tickets, we will ask your consent to use your information for certain purposes. We collect your information in order to provide services to you, for example to process and fulfil your order and to provide better customer service and support to you. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third–party organisation’s necessary to process your transactions with Big Church Festival, such as credit card companies and banks. Except for these specific cases, we will never share financial information with third parties without your specific consent.

Alongside ticket sales for our own events, Big Church Festival and its group companies act as an authorised agent on behalf of third parties who provide or sponsor events, or who operate a venue where we hold events. We refer to these artists, agents, producers, promotors, sponsors and venues from whom we obtain tickets to sell to you as our “Partners”. We provide an opt in option and may share your information with these partners.

If you are under 13 years of age you MUST obtain parental consent before purchasing a ticket.

Special category data

Where data processing relates to Special Categories of Data the following processing conditions apply:

Explicit Consent has been given by the data subject.

Processing is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement.

We may collect your Health Data to facilitate accessibility arrangements or the provision of medical assistance.

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

How Do We Use Your Data?

All personal data is stored securely in accordance with the EU General Data Protection Regulation and the UK’s DPA 2018. We use your data to provide the best possible products and services to you.

This includes:

• Providing and managing your access to Our Site.
• To administer and manage our relationship with you, such as responding to communications.
• Personalising and tailoring your experience on Our Site.
• Supplying Our products and services to you.
• Responding to communications from you.
• To send transactional and service messages in relation to your ticket
• Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
• To comply with legal or regulatory requirements.
• To help us establish, exercise, or defend legal claims.

In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.

Newsletter

Supplying you with email newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt–out at any time by clicking the ‘unsubscribe’ link in the email or by contacting Us (see the section on How to Contact Us) Once you have submitted your preference to Us, We will use these for marketing purposes which may include contacting you by email, telephone, or text message with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the DPA 2018, GDPR, and the Privacy and Electronic Communications Regulations.

Lawful Basis

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following bases applies:

• you have given consent to the processing of your personal data for one or more specific purposes.
• processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request of you prior to entering into a contract.
• processing is necessary for compliance with a legal obligation to which we are subject.
• processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

We rely on our legitimate interests for the following reasons:

• keeping Our records up to date;
• developing, marketing and charging for Our products and services;
• running our websites and keeping them safe and secure;
• presenting Our content and communications in the most effective and sustainable manner for you and your devices;
• helping you use Our websites, including obtaining products or services;
• measuring how you use our websites and improving their content and accessibility;
• measuring and understanding how effective Our adverts are;
• complying with legal and or regulatory requirements;
• identifying consumer trends;
• understanding products, services and the consumer experience
• to provide insight and analysis into how our social media channels are used and how they are performing.

How do we Store and how long do we keep your data?

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Our retention of your personal data is linked to your actions. Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Notice, or until you request that the information be deleted (see the section “Summary of Your rights”).

In some instances, we may need to send your information to third parties outside of the UK.
You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties.

Even if we delete your Personal Information, we reserve the right to retain your personal data where such retention is necessary for compliance with a Statutory obligation (for example to maintain a copy for legal, tax or regulatory purposes,) but in such event, we will do so only as long as necessary to fulfil those Statutory obligations.

CCTV

CCTV monitoring is used around Big Church Festival for the safety of the public, staff and for crime prevention. We have a policy in place for monitoring, storing and timely deletion of images captured.

How do we protect your data?

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

All your data is stored electronically in a secure database or in a locked filing cabinet and can
only be accessed by authorised people. All users of Our system are trained in GDPR.

Where we engage third parties to process personal data on our behalf, they do so upon writing and are contracted to implement appropriate technical and organisational measures to ensure the security of data.

How Do We Share Your Data?

We are committed to not sharing your data and will only do this if it is in your legitimate interest to ensure we provide you with the support and information required to make an informed decision about a service(s) or product(s).

We will not sell your data to any unconnected third parties.

We may contract with third parties to supply products and services to you on Our behalf.
These may include payment processing, delivery of goods, search engine facilities,
advertising, and marketing.

We might share your information across different parts of Big Church Festival for research,
and analysis.

In some cases, third parties may require access to some or all of your data. Where any of
your data is required for such a purpose, we will take all reasonable steps to ensure that
your data will be handled safely, securely, and in accordance with your rights, Our
obligations, and the obligations of the third party under the law.

We currently contract with: