GROUP PLUS

All tickets once booked via Group Plus cannot be cancelled between the date of booking and the time payment is taken.

Once payment has been taken all tickets are non-refundable as stated in our Terms and Conditions here.

Group members do not have to all purchase the exact same ticket to benefit from the Group discount. There can be a mixture of different tickets under the same booking. 

Please note: Under 4’s and personal assistants are not accounted for within the Group discount.

We can assign an individual’s order to a group so their order can be seen within the group, however, due to payment already being taken they will be unable to receive the group discount.

Please email [email protected] with your order number and group name if you would like us to assign your order to a group.

As your Group grows, the price of each ticket will automatically drop. You will be sent an email after you have reached each group price break.

You will be sent your e-ticket after your payment has been taken on your Group Discount Deadline which is the 30th June 2025.

By default your group will still allow new bookings after the discount deadline, right up until online sales close at midnight on 20th August 2025. Any bookings after June 30th will be charged at the group discount deadline rate.

If a member of your Group has their card declined when payments are taken on the Group closing date, the Group Leaders card is used to pay for their ticket. This ensures that the Group member still receives their ticket to the event. We are now giving Group Leaders the option in the “settings” tab to opt out of this function, if this is something the Group Leader doesn’t want.

If the number of members within a Group does not reach the minimum of 10 (the first Group price discount) then each member of the Group will be charged the full price for their ticket at the time of their booking. This means that Group members will still receive the super early bird, early bird, or saver discount if they booked their tickets within those allotted price breaks.

Group Plus will generate a unique link that you will be able to share from your own email or social media accounts with those you wish to invite to your Group.

This link can be found in the “invites” tab in your Group Plus account.

The people you have invited then click this link to book their tickets and come as part of your discounted Group to Big Church Festival.

By default your group will still allow new bookings after the discount deadline, right up until online sales close at midnight on 20th August 2025. Any bookings after 30th June will be charged at the group discount deadline rate.

It is very easy to book through Group Plus!

STEP 1: CLICK ON YOUR UNIQUE GROUP LINK

Please click on your unique Group link. This will then take you to your Group’s page with the Group name on the top of the page.

STEP 2: SELECT YOUR EVENT TICKETS

Select the event tickets you would like and proceed to the next page.

STEP 3: SELECT YOUR CAMPING TICKETS

Select what camping/caravan tickets you would like. If you do not need camping tickets please proceed to the next page. 

STEP 4: LOGIN OR CREATE AN ACCOUNT

Please login to your account if you already have one with us or create a new account.

STEP 5: ENTER IN YOUR PAYMENT DETAILS

Please enter in your billing and payment details and accept the terms and conditions before placing your order. 

You will be emailed your e-ticket once payment has been taken on the Group Discount Deadline which is the 30th June 2025. Each group member will need to bring their e-ticket with them to the event, where it will be exchanged for a wristband.

Please note: All tickets once booked via Group Plus cannot be cancelled between the date of booking and the time payment is taken.

Any group erecting a ‘community’ or ‘kitchen’ tent (ie another structure other than a tent to be slept in) is permitted to do so as long as this tent is no larger than 6m x 6m in size. This structure must:

1. Be fixed securely to the ground using rope and pegs and weights

2. In the event of high winds they must be collapsed

3. You must comply with any requests from the H&S team, including taking down of the structure of requested to do so.

For structures larger than 6m x 6m please contact [email protected] to discuss.

We have the lovely Hayleigh who manages Group Plus who is happy to help! Please email [email protected]