We know how hard Group Leaders work to get their groups to Big Church Festival. It’s hard work keeping track of who you’ve invited and what they’ve ordered, chasing people for payments and even the most advanced spreadsheet is tested to the limit. So we got creative and came up with Group Plus. Group Plus is an innovative tool that allows you to manage your Group online. From the initial invite through to payment, the whole process can be managed by Group Plus!

Unfortunately, you are unable to amend your order in Group Plus.

However, you can cancel your order before your group deadline by logging into your Big Church Festival account on our website. You will then need to go into your recent orders and click on ‘Cancel Order’. Please note you must cancel before your group deadline.

You will then need to re-book in your Group the correct tickets.

Group members do not have to all purchase the exact same ticket to benefit from the Group discount. There can be a mixture of different tickets under the same booking. 

Please note: Under 5’s and carers are not accounted for within the Group discount.

We can assign an individual’s order to a group so their order can be seen within the group, however, due to payment already being taken they will be unable to receive the group discount.

Please email [email protected] with your order number and group name if you would like us to assign your order to a group.

As your Group grows, the price of each ticket will automatically drop. You will be sent an email after you have reached each group price break.

You will be sent your e-ticket after your payment has been taken on your Group deadline date.

Please note that the Group Leader can amend the Group deadline date at any point. We recommend leaving your Group open as long as possible in order to get the maximum people in your Group and the cheapest price!

We know there are often people contacting the Group leader after the deadline wanting to still book on, if this is the case they will be able to still book on after the deadline at the price the group closed on e.g. if your group closed on the 100+ rate people will still be able to book at the 100+ rate after the deadline has passed.

If a member of your Group has their card declined when payments are taken on the Group closing date, the Group Leaders card is used to pay for their ticket. This ensures that the Group member still receives their ticket to the event.

We are now giving Group Leader’s the option in the “settings” tab to opt out of this function, if this is something the Group Leader doesn’t want.

If the number of members within a Group does not reach the minimum of 10 (the first Group price discount) then each member of the Group will be charged the full price for their ticket at the time of their booking. This means that Group members will still receive the super early bird, early bird, or saver discount if they booked their tickets within those allotted price breaks.

Group Plus will generate a unique link that you will be able to share from your own email or social media accounts with those you wish to invite to your Group.

This link can be found in the “invites” tab in your Group Plus account.

The people you have invited then click this link to book their tickets and come as part of your discounted Group to Big Church Festival.

By default your group will still allow new bookings after the registration deadline, right up until online sales close at midnight on your deadline date. Any last minute bookings will be charged at the group registration closing rate. If the group leader wishes to not allow late bookers after the group registration deadline they will need to make sure the setting is on in the group settings.

It is very easy to book through Group Plus!

STEP 1: CLICK ON YOUR UNIQUE GROUP LINK

Please click on your unique Group link. This will then take you to your Group’s page with the Group name on the top of the page.

STEP 2: SELECT YOUR EVENT TICKETS

Select the event tickets you would like and proceed to the next page.

STEP 3: SELECT YOUR CAMPING TICKETS

Select what camping/caravan tickets you would like. If you do not need camping tickets please proceed to the next page. 

STEP 4: LOGIN OR CREATE AN ACCOUNT

Please login to your account if you already have one with us or create a new account.

STEP 5: ENTER IN YOUR PAYMENT DETAILS

Please enter in your billing and payment details and accept the terms and conditions before placing your order. 

You will be emailed your e-ticket once the group has closed and payment has been taken. Each group member will need to bring their e-ticket with them to the event, where it will be exchanged for a wristband.

Please note: You will not be able to amend your order after booking your tickets. If you wish to cancel your order please login to your Big Church Festival account. Please note you must cancel before your group deadline.

Any group erecting a ‘community’ or ‘kitchen’ tent (ie another structure other than a tent to be slept in) is permitted to do so as long as this tent is no larger than 6m x 6m in size. This structure must:

1. Be fixed securely to the ground using rope and pegs and weights

2. In the event of high winds they must be collapsed

3. You must comply with any requests from the H&S team, including taking down of the structure of requested to do so.

For structures larger than 6m x 6m please contact [email protected] to discuss.