Frequently Asked Questions

WE KNOW THAT YOU WILL HAVE SOME QUESTIONS, FEEL FREE TO GET IN TOUCH.

But before you do – please take a moment to look over our most commonly asked questions;

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What time can I arrive at the Big Church Festival campsite?

Please visit our Event Schedule page here for all arrival timings.

Can I reserve a camping pitch for my group?

Firstly, we are so excited to hear that you are coming as a group, we can’t wait for you to join us!

We do not allocate particular camping pitches – it is first come, first served on the day. Our campsite is very large so groups tend to be able to camp together. We advise you to arrive as early as you can to avoid any disappointment.

If your group contains 100+ people, please email [email protected] for more information regarding reserving a pitch for your group.

Can I park next to my tent at the Big Church Festival?

To make everyone on-site as safe as possible, our campsite is vehicle free. This includes the accessible campsite, there is however a car park adjacent to the accessible campsite to make it easier for customers to offload their camping equipment.

When you arrive at the Big Church Festival you will be directed into one of our designated car parks for campers. You’ll need to carry your luggage from there to your camping pitch. 

Before finding a place to pitch you’ll need to visit the camping ticket gate to collect your wristbands, pick up a programme and ask any questions. The campsite team will be on hand to direct you and help you to settle in and our campsite shop will stock essentials that you might have forgotten, such as tent pegs or airbeds. 

Please note that arriving later may mean a slightly longer walk to get to the campsite.

Are under 18’s allowed to attend or camp without a parent/guardian?

Children under the age of 18 can only camp if accompanied by a responsible adult on site. All under 16s can only camp if accompanied by an adult ticket holder aged 21 or over who must remain on site throughout the weekend as the under 16-year-old’s guardian. No unaccompanied under 16s are allowed on site. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.

What is included in my camping ticket?

We can’t wait for you to join us at the Big Church Campsite!

NOT included in your camping ticket is:

  • Tent and all your camping equipment.  Check out our Rent-A-Tent and Glamping options if you don’t own a tent!

INCLUDED in your camping ticket is:

  • The use of toilets, hot showers, standpipes for filling up your water containers and multi-tap units for that all-important teeth brushing!

There are also many infrastructure costs involved in getting the campsite ready for you all and the price for your camping ticket contributes to this.

Please note that if you purchase a Rent-A-Tent or Glamping tent then you do not need a camping ticket in addition to this.

I’ve booked my camping ticket, do I need to reserve a space for my tent?

Camping spots are on a first-come first-served basis, we do not allocate particular pitches. We have plenty of space in the campsite but if you have a specific place in mind or if you’re coming with a larger group, we would advise you to arrive early so you can all camp together. There are no restrictions on tent sizes. 

Do I need camping tickets for my children or my under 5 year old?

Everyone (adults, children, under 5’s, carers) camping in the Big Church Campsite must have their own camping wristband. Camping tickets can be purchased on our website.

I’m coming in a caravan or motorhome, can I camp with my friends who are in tents?

To keep everyone safe, the campsite is a vehicle-free zone.  Caravans and Campervans will be sited in their own field, which is close to the Tearfund Tea Garden. Unfortunately, if you have friends camping in tents, you won’t be able to have your caravan or motorhome next to their tent. However, you’re free to roam the campsite so you can go and visit them!

Can I pitch a tent alongside my caravan?

Yes this is fine as long as everything fits within your space booked.

I have bought a caravan ticket, do I need to buy a camping ticket as well?

Yes, you need to purchase a camping ticket per person in addition to your caravan ticket

Can I attach an awning to my caravan or motorhome?

As long as your awning fits within your space booked then this is fine.

I have booked a Rent-a-Tent or Glamping tent, can I camp with my friends who are bringing their own tents?

No, unfortunately, it isn’t possible to camp with your friends who are bringing their own tents. 

Our Rent-a-Tents and Glamping tents are all together in one field in order to provide our guests with the best possible service. Campers who are bringing their own tents will be in the main campsite, but the main campsite is only a short distance away!

I have a trailer tent, where should I camp?

If it’s a small lightweight trailer tent that can be pulled safely by hand, then you can camp on the main campsite. If it needs motorised support, then your trailer tent will need to be parked in the caravan field. You’ll need to purchase a caravan ticket for the trailer tent.

Can I light a fire in the campsite?

We do not permit the lighting of any kind of fire at Big Church Festival. This includes disposable BBQ’s, fireworks, smoke canisters, Chinese lanterns and other similar items. Any person in possession of such items may be refused entry or ejected.

You can bring your own safe camping stoves but fire regulations mean that open fires and low level disposable type BBQ’s are not allowed. Waist-high, contained off-the-ground BBQ’s with wind-protecting side panels are permitted.

How long can I camp for?

You can camp for one night or for all four – Thursday, Friday, Saturday + Sunday! You must leave the site by midday on Monday 25th August.

Can I camp in my car or van?

We don’t allow people to sleep in the back of their cars or vans unless they are modified and certified camper vans. This is all to do with isolating the battery. A campervan can switch between running the engine and the battery. In a van if the engine is run to use the battery to do something simple like charging a phone, there is no ventilation in the back of a van. This can be fatal in some circumstances. If you are found to be sleeping in your car or van you will be asked to leave the site.

Can I have my caravan or tent delivered to site?

Unfortunately, we can’t allow for anyone to make arrangements for companies to bring hired caravans or tents to the site on their behalf.  However, we do have our own Rent-a-Tent and Glamping service which you may want to check out here!

Can I bring a gas canister?

Yes! Please feel free to bring a gas canister. Gas canisters can only be used in the campsite. Gas canisters can only be a maximum of 5 litres . Do not heat food or drink inside your tent with a naked flame. Please use a safe place that is wind protected outside of your tent or ideally on a table or a waist high stove with legs.

This includes Glamping and Rent A Tents. 

Anyone using a gas stove must bring their own fire extinguisher. 

All equipment must be checked and undamaged before use on site. Our camping team will be going round doing spot checks on equipment.

Under no circumstances are gas camping stoves allowed into the main arenas.

Can I have an electrical hook-up?

We have electrical hook-ups available for the weekend for CARAVANS/MOTORHOMES/CAMPERVANS ONLY. The cost is £75 per caravan/motorhome/campervan. This gives you power from Thursday 21st August at 12 noon – Monday 25th August at 12 noon. You will need at least 10m of 16amp cable to reach the nearest power source. 

Electrical hook-up pitches are limited and will need to purchased through our website here in advance when booking your caravan ticket. Please note that you will not be able to add an electrical hook-up to your booking at a later date.

When requesting power please be aware that the site is powered by generators, it could go off at any point so we can not guarantee it on permanently during the festival. Should a generator power off one of our engineers will be working to get it on again as soon as possible.

The cost for the electrical hook-up does not include a caravan/campervan ticket, you will need to purchase this separately on our website.

ACCESSIBLE CAMPSITE ELECTRICAL HOOK-UPS

We recognise that people staying in the Accessible Campsite may have a specific medical need and require an electric hook-up, such as to power a sleep apnea machine or equipment for a peg fed child. If you need to book an electrical hook-up in the accessible campsite then please email [email protected] with as much information as possible so that we can review your request. Please include relevant documentation such as a doctor’s note. We’ll then let you know whether we’re able to provide this.

Can I bring a generator?

Unfortunately, we can’t allow any generators on-site, including battery operated generators. We have facilities for phone charging, and lots of food vendors for all your food needs!

How do I purchase an electrical hook-up?

To purchase an electrical hook up please visit our tickets page on our website. You will then need to click on the ‘Next’ button on the event ticket page. Once on the camping tickets page you will need to select your caravan size and electrical hook-up and then proceed to the checkout page. Please note that they must be purchased when booking your caravan, you will not be able to add an electrical hook-up to your booking at a later date.

Electrical hook ups are for caravans/campervans and motorhomes only.

How do I access my e-tickets?

You can access your e-tickets anytime by logging into your Big Church Festival account on our website here. You will then need to go into ‘Recent Orders’.

Does my Big Church Festival event ticket include a camping ticket?

You’ll need to purchase a camping ticket in addition to your Big Church Festival event ticket. The camping ticket covers the cost of a pitch for camping but you’ll need to arrange your own tent. If you are Glamping or have purchased a Rent-A-Tent you do not need to purchase a camping ticket.

Can I pass my ticket on to someone else if I am unable to attend?

If You wish to transfer Your Ticket(s) to others you may pass your ticket onto others who qualify for the same ticket ie age group.

Please note that wristbands can’t be transferred. E.g. If you have a weekend ticket and can only attend on the Saturday you cannot pass your ticket onto someone else on the Sunday. Everyone will need their own e-ticket.

Why is there a service charge added on to tickets?

All Big Church Festival ticket prices have been substantially discounted because of support from generous donors who are committed to the Big Church Festival vision.

However, there is a physical cost in ticketing the event and the Big Church Festival team has worked hard to see that this is delivered as efficiently as possible. To save costs we have developed our own ticketing platform using a third party developer. This allows us to manage specialised and complex areas of ticket sales and distribution in-house and will ensure you get the best and most cost effective service.

A 10% service charge will be added to all ticket prices, excluding Rent-a-Tent tickets. This covers all the costs associated with ticketing the event including admin, customer service provision, card processing fees, development costs, production of wristbands and on-site ticketing costs. We spread these costs across every individual who attends the event so your service charge will be proportionate to the number of people on your booking. Your service charge is non-refundable.

The ticket price and service charge are shown separately as the face value of the ticket is refundable under certain circumstances, such as where we have to cancel the event due to issues beyond our control.

Because the service charge is used to cover the hard costs associated with selling or refunding tickets it is non-refundable under any circumstances, and therefore can’t be shown as part of the ticket price.

Can I get a discount on my tickets?

All Big Church Festival tickets are already hugely discounted because of support from generous donors, so unfortunately we’re not able to discount tickets further on an individual basis. We do offer 3 options on all tickets, with supported, standard, and supporter tickets available where you get to choose the price you want to pay for the ticket you purchase.

We do appreciate however that for some the cost may still be challenging, but as Big Church Festival is already ‘sponsoring’ a large part of the ticket price we encourage people to find their own way of supporting the cost of the tickets such as by asking their Church Leader for advice and support.

We hope that you can find a way to attend the event. The cheapest way to purchase a ticket is to do so as part of a group of 10+ people or become a Big Church Volunteer, as volunteers can attend for free!

I’m not able to come to Big Church Festival anymore, am I able to get a refund?

We’re sorry that you’re unable to come to Big Church – we’ll miss you!!

Unfortunately, as stated on our Ticketing Terms & Conditions here, we’re not able to refund or change tickets once purchased. We trust that you will appreciate that it is extremely difficult for us to create one rule for one, and another rule for others, and so for us to maintain our integrity and fairness to all, it is necessary for us to adhere to the Terms and Conditions that all ticket purchasers have agreed to.

I have a question about my ticket, who do I contact?

Please email [email protected] to talk to one of our team and we can do our very best to help you!

Can I amend or cancel my order in Group Plus?

All tickets once booked via Group Plus cannot be cancelled between the date of booking and the time payment is taken.

Once payment has been taken all tickets are non-refundable as stated in our Terms and Conditions here.

Do all of my Group members have to book the same ticket in order to benefit from the Group discount?

Group members do not have to all purchase the exact same ticket to benefit from the Group discount. There can be a mixture of different tickets under the same booking. 

Please note: Under 4’s and personal assistants are not accounted for within the Group discount.

Can you add an individual’s order to Group Plus if they didn’t book via the group?

We can assign an individual’s order to a group so their order can be seen within the group, however, due to payment already being taken they will be unable to receive the group discount.

Please email [email protected] with your order number and group name if you would like us to assign your order to a group.

When will my payment be taken on Group Plus?

As your Group grows, the price of each ticket will automatically drop. You will be sent an email after you have reached each group price break.

You will be sent your e-ticket after your payment has been taken on your Group Discount Deadline which is the 3oth June 2025.

By default your group will still allow new bookings after the discount deadline, right up until online sales close at midnight on 20th August 2025. Any bookings after June 30th will be charged at the group discount deadline rate.

Do I have to put in my card details as a Group Leader?

If a member of your Group has their card declined when payments are taken on the Group closing date, the Group Leaders card is used to pay for their ticket. This ensures that the Group member still receives their ticket to the event. We are now giving Group Leaders the option in the “settings” tab to opt out of this function, if this is something the Group Leader doesn’t want.

What happens to my Group if I don’t reach 10 people?

If the number of members within a Group does not reach the minimum of 10 (the first Group price discount) then each member of the Group will be charged the full price for their ticket at the time of their booking. This means that Group members will still receive the super early bird, early bird, or saver discount if they booked their tickets within those allotted price breaks.

How do I invite people to my Group?

Group Plus will generate a unique link that you will be able to share from your own email or social media accounts with those you wish to invite to your Group.

This link can be found in the “invites” tab in your Group Plus account.

The people you have invited then click this link to book their tickets and come as part of your discounted Group to Big Church Festival.

Can people book onto my group after the Group discount deadline?

By default your group will still allow new bookings after the discount deadline, right up until online sales close at midnight on 20th August 2025. Any bookings after 30th June will be charged at the group discount deadline rate.

How do people book onto my Group Plus Group?

It is very easy to book through Group Plus!

STEP 1: CLICK ON YOUR UNIQUE GROUP LINK

Please click on your unique Group link. This will then take you to your Group’s page with the Group name on the top of the page.

STEP 2: SELECT YOUR EVENT TICKETS

Select the event tickets you would like and proceed to the next page.

STEP 3: SELECT YOUR CAMPING TICKETS

Select what camping/caravan tickets you would like. If you do not need camping tickets please proceed to the next page. 

STEP 4: LOGIN OR CREATE AN ACCOUNT

Please login to your account if you already have one with us or create a new account.

STEP 5: ENTER IN YOUR PAYMENT DETAILS

Please enter in your billing and payment details and accept the terms and conditions before placing your order. 

You will be emailed your e-ticket once payment has been taken on the Group Discount Deadline which is the 30th June 2025. Each group member will need to bring their e-ticket with them to the event, where it will be exchanged for a wristband.

Please note: All tickets once booked via Group Plus cannot be cancelled between the date of booking and the time payment is taken.

What time can I arrive?

Please visit our Event Schedule page here for all arrival timings.

Am I allowed to leave the site during Big Church Festival?

You are free to come and go as many times as you like during Big Church Festival. Please make sure that you are wearing your wristbands when you leave the site as we can’t let you back in without them.

Where can I get a map?

Please check back closer to the event for more information regarding the site map!

Can I bring a gazebo into the arena?

Yes, you can bring a gazebo into the main arena! These should not have sides on them, they must be securely pinned down and the gazebo and the fixings must not obstruct the fire lanes.

Please make sure they are no bigger than 3m x 3m.

These must be positioned behind the flag line. No live flames are permitted in the main arena (so no gas stoves or BBQ’s in gazebos).

Please note you may have to move these if asked to do so by an event safety officer. It can stay up overnight as long as it is firmly pinned down.

Are animals allowed in?

We often get asked if you can bring your pets to Big Church Festival, and sadly we have to say no to your furry friends.

The only animals allowed on site are fully trained Assistance Dogs. 

If you have a fully trained Assistance Dog please email [email protected] with any necessary documentation so that we can accommodate your needs.

Can I bring glass to Big Church Festival?

To keep everyone safe, glass is not allowed. Please bring your cups and decant any drinks before you come. Thanks!

Where is Big Church Festival located?

The full address is Wiston House, Steyning, West Sussex, BN44 3DZ.

What other accommodation options are there?

Not a happy camper? That’s okay! There are lots of other options for you that are off-site but are nearby. 

If you would like to look for an Airbnb, hotel or B&B here are some towns close by:

  • Steyning
  • Storrington
  • Horsham
  • Pulborough
  • Shoreham-by-Sea
  • West Chiltington
  • Worthing
  • Littlehampton
  • Brighton

 

Can I bring alcohol in?

We support responsible drinking and professional staff will be on hand all day to support this objective. Over 18’s are welcome to bring alcohol for their own consumption as long as it’s not in glass bottles. A limited amount of alcohol is only permitted in the campsite and not to be brought into the main arena.

Are there baby changing facilities?

We provide baby changing facilities which will be clearly signposted and located on our map.

I’ve run out of juice! Can I charge my phone?

Yes! We’ve got several phone charging facilities across the site! More information will be available in our programme when you arrive!

Is there somewhere on site to get cash?

More information will be available closer to the event!

Where do I go if I’ve lost something?

To report or hand in any lost property just make your way to the Info Point, which is clearly marked on the map. Lost property is logged and held securely until it’s claimed. If it’s not been claimed by 1st July 2024 it’ll be donated to charity. For lost property enquiries after the event, please email [email protected]

What happens at the end of the event?

When the event finishes (sad moment) there’ll be lots of people leaving at the same time so please allow extra time when planning your journey home. Our amazing Traffic Management team work as quickly as they can to help you leave safely.

The Main Stage will finish around 10:15pm.

Can I join the Big Church Team for 2025?

Most definitely – we’d love you to! Applications will open in the Autumn so please keep an eye out!

It’s my birthday at Big Church, can I get a shout out from the stage?

We’d be so pleased if you celebrated your birthday with us at Big Church Festival, however, we get so many requests like this that we can’t say yes to them all. 

However, please feel free to bring banners, picnic rugs, cakes etc to celebrate your birthday!

What security precautions do you take?

Your safety is our top priority. We want to make sure everyone is as safe as possible and would ask you to help us by being vigilant. We have a professional team of security specialists managing site access and on-site activities to ensure that everybody has a great day out. Prior to the event, we deliberately brief our security to dress and behave in keeping with the event. So there will be plenty of security on the gates but they may not be massively obvious to festival attendees. We may carry out bag searches and you may be stopped and asked questions on entry. These measures help us to have as safe an event as possible.

Are the family activities included in the ticket price?

At the Big Church Festival, we try to keep things exciting and varied which means that aside from the musical performances, we provide a large number of attractions for adults and children of all ages to get stuck in to. In order to provide this variety, many of the attractions will be free to the public but some of them will incur a small cost. 

Safeguarding Children & Vulnerable Adults

If you’re coming with children or vulnerable adults, please ensure that they remain with you at all times. Arrange a meeting point so that if you do become separated you can each make your way to that place. If you have small children, please take a photo of them each day so that if you become separated you’ll be able to give an accurate description of what they’re wearing.

You can pick up blank wristbands from the ticket gate, you can write your phone number on so we can contact you if you are separated from your child or vulnerable adult. 

Remember that mobile signal on-site is unreliable so please don’t assume that you can be reached by phone.

Can I bring my bike?

Unfortunately we can’t allow for people to bring bikes to site.

What time does the event finish?

The Mainstage usually finishes around 10:15 pm. If you are camping then the camper’s programme finishes at midnight. More information will be available in our programme when you arrive!

What food can I buy at Big Church Festival?

We have a huge range of food vans on-site to cater for the thousands of people. Whatever your tastes, there’s something for you – from hearty breakfasts, to quality coffee and the all-important late night chips!

Many of our caterers cater for vegetarian, vegan, gluten-free and dairy-free diets and those that do will most certainly advertise it from their van or unit.

 

Do you have any vegetarian + vegan food traders?

Yes we do! A list of traders including vegetarian + vegan traders will be on our website closer to the event.

Will there be gluten-free and/or dairy-free options?

Yes there will be gluten-free and/or dairy-free options available in our cafes across the site as well as some of our food vendors.

How do I get to Big Church Festival?

Please have a look at our Getting Here section of our website.

Here we talk you through all the transport options available to you.

Will I need to pay for parking at Big Church Festival?

There is a nominal £15 charge for parking. This is to cover the increasing costs of land rental, reinstatement of the land after bad weather years, the cost of a professional parking team and a contribution towards helping Big Church become more environmentally responsible across the whole site. We would encourage everyone to lift share wherever possible to reduce the impact parking has on the site and our environment.

Will there be a specific drop-off point?

Yes – we will have a specific drop-off point in the car park. The drop-off point will be clearly signposted when you arrive.

Do I need to pay for parking if I have a Caravan/Campervan ticket?

If you are bringing a Caravan or Motorhome to Big Church, your parking is included in the pitch fee so you won’t need to purchase a car parking ticket in addition to this.

Is there Accessible parking?

To make things as easy as possible for both Big Church campers and day visitors, we have two locations for Accessible Parking. If you are camping, Accessible Parking is next to the Accessible Campsite and you will be sent all the details with your arrival information.

If you are just visiting for the day, or are staying offsite, Accessible Parking is located by the Ticket Gate. If you need to park in this area please contact [email protected].

Can I get a discounted Personal Assistant ticket?

If the full price ticket buyer can prove by supplying documentation, that they are gaining support through one of the follow benefits, Personal Independence Payment (PIP), Disability Living Allowance (DLA), Employment and Support Allowance (ESA), Blue Badge or they have relevant medical documentation to support an injury such as a doctor’s note, then they are entitled to book one Personal Assistant ticket along with their own ticket. Personal Assistant tickets need to be booked via the website prior to the event.

How do I purchase a Personal Assistant ticket?

How do I purchase a Personal Assistant through General tickets?  

  • Please click here to purchase general tickets (not in a Group)
  • Select the number of tickets needed in your order. Please make sure if you are wanting to camp in the accessible campsite that you select Accessible campsite tickets. 
  • Once you have entered your payment details you will be charged for your order. You will then have 14 days to email your documents to [email protected]. Note: If you do not receive this email, please check your spam folder.
  • Once we have received your documents and accepted them, we will issue you with your e-tickets. Note: If we are unable to accept your evidence due to us not receiving any of the documents stated, or if we do not receive your documents within 14 days we may cancel your carer ticket and refund you.
  • You will need to bring proof of ID along with your e-ticket to the festival, only then can we issue you and your Personal Assistant with a wristband for the event.

How do I purchase a Personal Assistant ticket on Group Plus?

  • Please place the amount of tickets needed in your order through your Group Plus group (please note that you will need to book the personal assistant ticket along with the full price ticket). Once you have booked your tickets no payment will be taken until your group discount deadline which is the 30th June 2025.
  • From the booking date you will then have 14 days to provide us with the documentation. You will need to email the documents to [email protected]. Note: If we are unable to accept your evidence due to us not receiving any of the documents stated, or if we do not receive your documents within 14 days we may cancel your personal assistant ticket. PLEASE NOTE: YOU MUST SEND US YOUR DOCUMENTS BEFORE THE DISCOUNT DEADLINE which is the 30th June 2025, otherwise they will be automatically canceled.
  • You will need to bring proof of ID along with your e-ticket to the festival, only then can we issue you and your Personal Assistant with a wristband for the event.

Do I have to queue to get into the event if I have accessibility needs?

No, we will have a priority lane for guests that have accessibility needs and come with a personal assistant to allow them to enter quickly into the event. Only the person with accessible needs and the personal assistant may use the priority lane.

If I am purchasing a Glamping or Rent-A-Tent do I have to purchase a camping ticket as well?

No, you do not need to purchase a camping ticket in addition to your Rent-A-Tent/Glamping tent.

However, please note that the cost of Glamping + Rent-A-Tents do not include an event ticket for Big Church Festival which must be bought separately.

I’m Glamping, can my friends camp with me in their own tent?

The Glamping village is exclusively for those staying in our beautiful Glamping bell tents, but don’t worry, your friends won’t be too far away.

I’m Glamping, can I put up a small tent or gazebo?

For the comfort of all Glampers each area needs to be free from any additional small tents or gazebos.

Is the price of a Glamping ticket per tent or per person?

The price of a Glamping tent is per tent. Therefore if you purchase a 4 person Glamping tent this will admit 4 people.

All event tickets will need to be purchased separately.

When will I know if my application to exhibit/advertise has been accepted?

Once applications are open and we have received your application, we will respond to you within 14 days to let you know if your application has been accepted. If you haven’t heard from us after 14 days, then please let us know by emailing [email protected].

When do I need to pay when booking advertising?

After your application has been accepted, you’ll be sent an invoice which will need to be paid within 14 days.  

When do I need to pay if booking an exhibition space?

After your application has been accepted, you’ll be sent an invoice which will need to be paid within 14 days.  

Do you accept applications to exhibit/advertise on a first come, first served basis?

Our aim is to provide the best experience for our guests, exhibitors and advertisers. We may reject applications if we have already received applications from similar trades or ministries. For this reason, we advise you to submit your application as soon as possible.

Do you accept organisations to exhibit if they don’t have Public Liability Insurance of £5 million?

Most stands/stalls will need insurance cover of at least £5 million. However, if your stand is a table and pop-up only, then we can accept Public Liability Insurance of at least 2 million. If you are unsure please email [email protected]

Should I apply to be in the Expo or in the Tea Garden Market?

The Expo and the Tea Garden Market are very different. The Tea Garden Market is only open to businesses that fit the criteria of ‘unique or handmade artwork, craftwork or gifts’. If you’re unsure, feel free to email us at [email protected].

If I buy an advert in the printed programme, will it go in both the book and the lanyard programme?

Yes. Advertising is the same in both versions of the programme but you will need to supply us with two different size adverts.

Do I get a discount if I book advertising plus a space in the Expo or Tea Garden Market?

Our advertising opportunities are highly sought after and an essential income stream to support the event so unfortunately we cannot offer a discount on these opportunities.

Can I purchase a camping ticket at a later date?

Yes of course! You can book camping tickets as part of your order or separately at a later date subject to availability. The price of camping tickets do not change. 

To purchase camping tickets without event tickets you will need to go onto our ticketing page and click on ‘Next’ on the event tickets page. You will then be able to select just camping tickets.

Can I buy food on the campsite?

Absolutely! 

The Campsite Cafe, together with Barnabas Aid for your morning coffee and late-night snacks.

Check out the food traders at the Village Green + Avenue for your culinary needs. These will be open from 12 noon in the Village Green and 4pm in the Avenue on the Thursday. 

The Corner Shop for all your essentials and camping provisions. We also have an ice block exchange available in The Corner Shop.

Do you recycle rubbish?

It’s a massive help for us if you take your recycling home with you. Firstly, there are certain items which you may be able to recycle locally which we’re unable to recycle. Secondly, the less rubbish we have to dispose of helps us to keep our costs down and keep ticket prices at a level of great value. 

Our refuse company does recycle certain items. You’ll see the various bins around the site, please make sure you separate your rubbish into the correct bins.

Are there places to refill my water bottle?

Yes! We will have places to refill your bottle around site, all of these locations will be on the 2025 site map, which will be available on our website closer to the event and in the programme.

Can I park my caravan next to my friends caravan?

We are afraid we cannot pre-allocate pitches, if you wish to camp together you will need to arrive at the same time as we will be parking on a first come first served basis. Please also note you will both need to have the same requirements e.g. both have electricity. We can’t mix up electric and non electric but we will try our best to park you both in close proximity when arriving together.

Can my group bring a ‘community’ or ‘kitchen’ tent?

Any group erecting a ‘community’ or ‘kitchen’ tent (ie another structure other than a tent to be slept in) is permitted to do so as long as this tent is no larger than 6m x 6m in size. This structure must:

1. Be fixed securely to the ground using rope and pegs and weights

2. In the event of high winds they must be collapsed

3. You must comply with any requests from the H&S team, including taking down of the structure of requested to do so.

For structures larger than 6m x 6m please contact [email protected] to discuss.

Can I bring my assistance dog?

Yes you are welcome to bring your assistance dog to assist someone on site. In order to do this we will need you to write to us by emailing [email protected] to confirm which organisation has provided it to you.
We will need you to ensure it wears a harness or lead that says ‘assistance dog’ on it at all times on site.

Is there ice block exchange?

Yes! The Corner Shop in the Village Green located in the Campsite will be offering an ice block exchange.

Do I need a car parking ticket for my minibus/coach?

You will need to purchase a car parking pass for any minibusses. Coaches do not need to purchase a car parking pass.

What skills do I need to volunteer at Big Church Festival?

There are all sorts of roles available. Some require skills and experience and some only require energy and enthusiasm. All Big Church volunteers need a passion for serving, the ability to follow instructions, and the desire to make sure the event runs smoothly. Volunteering for Big Church Festival isn’t just about getting a free pass to the event (although as a volunteer you will get to see a lot of the festival!).  We are looking for people who will be committed to volunteering with us to make the event happen. 

 

How do I apply to volunteer?

We would love to have you volunteer with us! More information will be available in the Autumn!

Do I have to pay to volunteer?

No, you do not, but you will need to provide your card details.

In the past, we’ve had nearly 80 people per year not turn up to take their place volunteering or canceling at the last minute. This cost us more than £5,000 each year and caused a lot of problems on-site, with other volunteers having to work longer hours to fill in the gaps. Big Church Festival is a charity and doesn’t make a profit so this was a huge loss that we needed to eradicate. We also want to be fair to other volunteers and not have to ask them to cover for people who have let us down.

For the last couple of years, we introduced the card policy and only had very few no-shows each year! This not only made the event run smoother but also meant people could have a really enjoyable experience when volunteering.

So again, this year we’re asking everyone to give their card details in order to secure their place to volunteer. Nothing will be charged to your card unless you either don’t show up for the event, cancel last minute (without good reason such as illness or family bereavement) or choose to not complete your shifts. 

Obviously, we understand that circumstances do change so if you do choose to cancel your place you won’t be charged unless you cancel within a month of the date you are due to serve, at which point you’ll be charged 25% of a gate price adult weekend ticket. If you cancel within two weeks of the date you’re due to serve you will be charged 50% of a gate price adult weekend ticket and if you cancel the week of the event or do not complete all your shifts on-site, then you’ll be charged the gate price of an adult weekend ticket which is £84.

We will warn you before we charge your card and you will NOT be charged anything when you apply to volunteer with us. Card details will be held securely by the card company and can’t be accessed by our team.

If you have any queries, then please contact us by emailing: [email protected].

How and when will I find out if I have been accepted to volunteer?

After you have completed your form and provided us with two references, we will review your form and contact your referee within the next 5 working days. Once we have heard back from them and everything is ok, we will be able to confirm your place.

Please note that the time frame from application submission to acceptance can vary depending on how quickly your referee gets back to us. We encourage you to reach out to them and give them a gentle nudge should the process be taking longer than expected. 

Positions are confirmed on a first-come, first-serve basis. We will try our best to give you your first choice but please be aware that this may not always be possible. This would also be the case if your chosen Team is full or we feel you’ll be better suited in another role. 

 Generally, we only refuse people on the following basis:

  • The applicant doesn’t fulfill the criteria in our Terms and Conditions (you can read these when you apply).
  • You have previously not turned up or completed shifts in the past without giving a suitable reason.
  • Your referee has agreed that it’s unsuitable for you to serve.
  • If you apply too late or do not complete your form.

 

How many breaks will I get when I volunteer?

You will get a break for lunch or dinner. Actual timings will vary according to your role but your Team Leader will make sure your breaks are scheduled. If you have any concerns please email [email protected] in advance of the Festival.

Can I volunteer with a friend?

Yes, we encourage people to apply to volunteer together. Within your application form, you will both need to specify each other in the box provided. It’s also important you make sure to apply at the same time, for the same team, and select the same days, to be in with the best chance of working together. Why not meet up over coffee and go through the process together? We’ll then do all we can to make it happen for you! This is on a first-come, first-served basis.

Do I need a car parking ticket for my motorbike?

You will need to purchase a car parking pass for any motorbikes.

Will day tickets be available?

Yes, day tickets will be available from January 2025.

What is the minimum age limit to volunteer?

The minimum age limit is 16 years old. If you’re 16 or 17 years old, we will need written permission from your parent, or guardian, before being able to accept your application. Unfortunately, those under 16 are not able to volunteer. However, we have no upper age limit – there is a role for everyone!

Can I volunteer if I live outside the UK?

If you hold any of the following you have the right to volunteer in the UK:

  • UK, Republic of Ireland, Isle of Man or Channel Islands (Common Travel Area) citizenship
  • EU/EEA citizenship with Settled or Pre-Settled Status in the UK
  • A valid Working Holiday Visa

If you hold a different visa or immigration status from those listed above you will need to check if you have the right to volunteer in the UK before applying. You will be asked to declare any restrictions or limitations within your application form.

Unfortunately, we are unable to support volunteer visas, and we are not permitted to write invitation letters to accompany visa applications. For more information regarding visas please visit www.gov.uk.

How long will it take for me to hear whether my application was successful or not?

On average it takes 4-6 weeks from the time of submission, but it may be slightly longer depending on how quickly your referees complete the reference forms. If it has been longer than 6 weeks since you applied we’d recommend reaching out to your referees, and double checking they have received the reference form. You can email volunteers@bigchurchfestival.com if you need the forms to be re-sent, or you can provide us with the names of different referees.

What are the prohibited items for on site?

  • Airphorns/megaphones/claxons or similar
  • Animals (except registered assistance dogs – proof will be required
  • Video and photography taken at the event are not to be used for commercial gain unless with prior approval from Big Church Festival
  • Scooters, roller skates, and skateboards
  • Chinese lanterns
  • Inflatables
  • Dangerous/hazardous items (decision made at the discretion of security)
  • Drones
  • Electric scooters (unless used for mobility reasons)
  • Fireworks, pyrotechnics, or any flares
  • Glass (items must be decanted into plastic containers)
  • Any illegal substances
  • Knives
  • Lasers of any kind including laser pens
  • New psychoactive substances (inc. nitrous oxide)
  • Smoke bombs or canisters
  • Tabards or reflective jackets
  • Large golfing-style umbrellas
  • Water pistols
  • Weapons or applied weapons

 

The following items are allowed in certain areas

Alcohol – is allowed on the campsite but not in the Main Area. No glass bottles 

Bags – subject to search and security discretion

Bicycles – Children under 10 are allowed on bikes in the campsite

Cooking apparatus/BBQs – allowed on the Campsite but not in the Main Area

Gas cylinders (max 5l in the campsite) – allowed on the Campsite but not in the Main Area

Penknives and cutlery – Allowed but subject to the size of a knife (no blades over 2 inches)

Tables – are allowed on the campsite but not in the Main Area

 

Right of admission reserved
Challenge 25 in operation
Please note that confiscated items will not be returned

 

Will food vendors accept cash?

All our food concessions will accept only digital payments. However, all our main cafes, phone charging and token booths will accept cash and digital payments. 

Does each individual camping need a ticket?

You will need to purchase one camping ticket and one event ticket per person. Each person camping will need a camping and event ticket, including under 4’s and personal assistants.

Can I bring oxygen cylinders with me?

We appreciate that some campers may need additional oxygen to support their breathing. We are able to support this, but due to the highly flammable nature of oxygen this needs to be done on the Accessible Campsite, so that we can carefully manage the safety of everyone. Please contact [email protected] to let her know your requirements and make suitable arrangements.

Who do I contact regarding my Glamping booking?

Please email the Yippee team here: [email protected]

Do you have gift vouchers?

Yes, we do!

Stuck for presents ideas? Do you want your friends and family to have as much fun as you at Big Church 25? Give the gift of the BCF experience!

You will just need to purchase a ticket on our website or book a ticket in your Group. Then download the voucher here. You can then print and personalise to give to someone!
Please note: The voucher will not allow entry to the event and just represents the tickets you are gifting. Please make sure you also forward the e-ticket you have purchased so that the person you have gifted can gain entry to Big Church.  Don’t worry if the e-ticket is in your name (this won’t affect its use!), as tickets are transferable.  If you are booking via Group Plus you will only receive your e-ticket when payment is taken on the 30th June 2025 on your Group Discount deadline, at which point you will then be able to forward the e-ticket to the person you are gifting, once payment has been taken.
If you have any further questions please email [email protected]. Happy giving!

I am staying in Steyning, can I walk to Big Church Festival?

Yes you are welcome to walk to Big Church Festival if you are staying close by. You will need to walk via Mouse Lane and go to the Caravan ticket gate where you will be able to receive your wristbands.

Are there microwaves for Glampers?

There will be a microwave for Glampers which is strictly for warming baby food/bottles only.

I’m travelling on my own, is there a place to meet others travelling on their own?

Yes! Head over to the Campsite cafe or the Expo cafe. There will be tables outside these spaces for anyone who wants to meet new people at BCF this year. Whether you’re a solo traveler or just want to say hi to someone new, take a seat, don’t be shy, say hello and make some new friends!

Will there be food available on the Thursday evening for campers?

We’ve got you covered! Food will be ready for you starting at 12 noon in the Campsite village green. And guess what? The Avenue will be open from 4pm to 10pm, featuring some amazing food traders just waiting to serve you!

Is there a discount on hot drinks if I bring a re-usable cup?

Yes! There will be a 20p discount on hot drinks when using a reusable cup.

I have a question about Group Plus, who do I contact?

We have the lovely Hayleigh who manages Group Plus who is happy to help! Please email [email protected]